11-1021.00 · Task explorer
General and Operations Managers: reported tasks and exploration worksheet
Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.
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Read the task inventory
This source lists 17 tasks, including 9 marked Core and 8 marked Supplemental. Labels and dates are retained below. Employers can combine or divide these responsibilities differently; explore the task itself before assuming it belongs in every version of the role.
Task source dates: 08/2023.
17 tasks shown
Core · Task 20699 · 08/2023 · Incumbent
Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
Core · Task 933 · 08/2023 · Incumbent
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
Core · Task 20700 · 08/2023 · Incumbent
Direct administrative activities directly related to making products or providing services.
Core · Task 20701 · 08/2023 · Incumbent
Prepare staff work schedules and assign specific duties.
Core · Task 20703 · 08/2023 · Incumbent
Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
Core · Task 20706 · 08/2023 · Incumbent
Plan or direct activities, such as sales promotions, that require coordination with other department managers.
Core · Task 20705 · 08/2023 · Incumbent
Perform personnel functions, such as selection, training, or evaluation.
Core · Task 20704 · 08/2023 · Incumbent
Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
Core · Task 20702 · 08/2023 · Incumbent
Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
Supplemental · Task 20708 · 08/2023 · Incumbent
Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.
Supplemental · Task 20707 · 08/2023 · Incumbent
Set prices or credit terms for goods or services, based on forecasts of customer demand.
Supplemental · Task 944 · 08/2023 · Incumbent
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Supplemental · Task 945 · 08/2023 · Incumbent
Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
Supplemental · Task 947 · 08/2023 · Incumbent
Direct non-merchandising departments of businesses, such as advertising or purchasing.
Supplemental · Task 19501 · 08/2023 · Incumbent
Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
Supplemental · Task 949 · 08/2023 · Incumbent
Plan store layouts or design displays.
Supplemental · Task 948 · 08/2023 · Incumbent
Recommend locations for new facilities, or oversee the remodeling or renovating of current facilities.
Make the shortlist useful
- Choose one to three activities that tell you something different about the work. Avoid selecting several ways of describing the same interest.
- For each, write an example you can discuss or a question that would change your understanding of the role.
- Keep source task IDs with your notes so you can return to the same description. Do not include private employer or customer information.
The exported worksheet distinguishes the reported task from your own notes. It supports exploration, not a hiring decision or a validated assessment.
Keep your worksheet
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Source and practice material
Occupational context uses the O*NET® 31.0 Database from the U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0. View the occupation.
Skill Workbench selected and adapted the occupational information and added its own fictional cases, calculations, guidance and worksheets. USDOL/ETA has not approved, endorsed or tested these additions. O*NET® is a trademark of USDOL/ETA.