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11-9151.00 · Task explorer

Social and Community Service Managers: reported tasks and exploration worksheet

Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

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This source lists 16 tasks, including 12 marked Core and 4 marked Supplemental. Labels and dates are retained below. Employers can combine or divide these responsibilities differently; explore the task itself before assuming it belongs in every version of the role.

Task source dates: 08/2018.

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16 tasks shown

Core · Task 1131 · 08/2018 · Incumbent

Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.

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Core · Task 1129 · 08/2018 · Incumbent

Direct activities of professional and technical staff members and volunteers.

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Core · Task 1130 · 08/2018 · Incumbent

Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.

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Core · Task 1132 · 08/2018 · Incumbent

Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.

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Core · Task 1128 · 08/2018 · Incumbent

Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.

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Core · Task 18463 · 08/2018 · Incumbent

Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.

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Core · Task 1127 · 08/2018 · Incumbent

Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.

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Core · Task 1135 · 08/2018 · Incumbent

Recruit, interview, and hire or sign up volunteers and staff.

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Core · Task 1133 · 08/2018 · Incumbent

Research and analyze member or community needs to determine program directions and goals.

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Core · Task 18464 · 08/2018 · Incumbent

Implement and evaluate staff, volunteer, or community training programs.

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Core · Task 1139 · 08/2018 · Incumbent

Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.

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Core · Task 1134 · 08/2018 · Incumbent

Speak to community groups to explain and interpret agency purposes, programs, and policies.

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Supplemental · Task 1138 · 08/2018 · Incumbent

Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.

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Supplemental · Task 1137 · 08/2018 · Incumbent

Plan and administer budgets for programs, equipment, and support services.

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Supplemental · Task 1136 · 08/2018 · Incumbent

Represent organizations in relations with governmental and media institutions.

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Supplemental · Task 1141 · 08/2018 · Incumbent

Direct fundraising activities and the preparation of public relations materials.

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Make the shortlist useful

Choose one to three activities that tell you something different about the work. Avoid selecting several ways of describing the same interest.
For each, write an example you can discuss or a question that would change your understanding of the role.
Keep source task IDs with your notes so you can return to the same description. Do not include private employer or customer information.

The exported worksheet distinguishes the reported task from your own notes. It supports exploration, not a hiring decision or a validated assessment.

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Download before leaving this page. Unsaved writing remains only in the page and is cleared on refresh. Notes and learning actions are not sent to a server. This guide describes an occupation and supports study planning; it does not provide clinical, legal or equipment-operating procedures.

Source and practice material

Occupational context uses the O*NET® 31.0 Database from the U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0. View the occupation.

Skill Workbench selected and adapted the occupational information and added its own fictional cases, calculations, guidance and worksheets. USDOL/ETA has not approved, endorsed or tested these additions. O*NET® is a trademark of USDOL/ETA.