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15-1231.00 · Task explorer

Computer Network Support Specialists: reported tasks and exploration worksheet

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.

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This source lists 26 tasks, including 26 marked Core and 0 marked Supplemental. Labels and dates are retained below. Employers can combine or divide these responsibilities differently; explore the task itself before assuming it belongs in every version of the role.

Task source dates: 07/2014.

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26 tasks shown

Core · Task 19004 · 07/2014 · Incumbent

Back up network data.

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Core · Task 18991 · 07/2014 · Incumbent

Configure security settings or access permissions for groups or individuals.

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Core · Task 19003 · 07/2014 · Incumbent

Analyze and report computer network security breaches or attempted breaches.

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Core · Task 18995 · 07/2014 · Incumbent

Identify the causes of networking problems, using diagnostic testing software and equipment.

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Core · Task 18993 · 07/2014 · Incumbent

Document network support activities.

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Core · Task 18992 · 07/2014 · Incumbent

Configure wide area network (WAN) or local area network (LAN) routers or related equipment.

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Core · Task 18997 · 07/2014 · Incumbent

Install network software, including security or firewall software.

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Core · Task 19002 · 07/2014 · Incumbent

Troubleshoot network or connectivity problems for users or user groups.

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Core · Task 19010 · 07/2014 · Incumbent

Provide telephone support related to networking or connectivity issues.

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Core · Task 18994 · 07/2014 · Incumbent

Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.

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Core · Task 18989 · 07/2014 · Incumbent

Analyze network data to determine network usage, disk space availability, or server function.

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Core · Task 19000 · 07/2014 · Incumbent

Perform routine maintenance or standard repairs to networking components or equipment.

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Core · Task 18990 · 07/2014 · Incumbent

Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.

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Core · Task 18998 · 07/2014 · Incumbent

Install new hardware or software systems or components, ensuring integration with existing network systems.

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Core · Task 19001 · 07/2014 · Incumbent

Test computer software or hardware, using standard diagnostic testing equipment and procedures.

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Core · Task 18999 · 07/2014 · Incumbent

Install or repair network cables, including fiber optic cables.

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Core · Task 19009 · 07/2014 · Incumbent

Monitor industry Web sites or publications for information about patches, releases, viruses, or potential problem identification.

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Core · Task 19006 · 07/2014 · Incumbent

Create or update technical documentation for network installations or changes to existing installations.

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Core · Task 19014 · 07/2014 · Incumbent

Train users in procedures related to network applications software or related systems.

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Core · Task 19013 · 07/2014 · Incumbent

Test repaired items to ensure proper operation.

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Core · Task 18996 · 07/2014 · Incumbent

Install and configure wireless networking equipment.

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Core · Task 19008 · 07/2014 · Incumbent

Maintain logs of network activity.

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Core · Task 19007 · 07/2014 · Incumbent

Document help desk requests and resolutions.

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Core · Task 19011 · 07/2014 · Incumbent

Research hardware or software products to meet technical networking or security needs.

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Core · Task 19005 · 07/2014 · Incumbent

Create or revise user instructions, procedures, or manuals.

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Core · Task 19012 · 07/2014 · Incumbent

Run monthly network reports.

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Make the shortlist useful

Choose one to three activities that tell you something different about the work. Avoid selecting several ways of describing the same interest.
For each, write an example you can discuss or a question that would change your understanding of the role.
Keep source task IDs with your notes so you can return to the same description. Do not include private employer or customer information.

The exported worksheet distinguishes the reported task from your own notes. It supports exploration, not a hiring decision or a validated assessment.

Keep your worksheet

Download before leaving this page. Unsaved writing remains only in the page and is cleared on refresh. Notes and learning actions are not sent to a server. This guide describes an occupation and supports study planning; it does not provide clinical, legal or equipment-operating procedures.

Source and practice material

Occupational context uses the O*NET® 31.0 Database from the U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0. View the occupation.

Skill Workbench selected and adapted the occupational information and added its own fictional cases, calculations, guidance and worksheets. USDOL/ETA has not approved, endorsed or tested these additions. O*NET® is a trademark of USDOL/ETA.