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15-1232.00 · Task explorer

Computer User Support Specialists: reported tasks and exploration worksheet

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

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This source lists 16 tasks, including 13 marked Core and 3 marked Supplemental. Labels and dates are retained below. Employers can combine or divide these responsibilities differently; explore the task itself before assuming it belongs in every version of the role.

Task source dates: 08/2023.

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16 tasks shown

Core · Task 1285 · 08/2023 · Incumbent

Oversee the daily performance of computer systems.

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Core · Task 1286 · 08/2023 · Incumbent

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

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Core · Task 1288 · 08/2023 · Incumbent

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

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Core · Task 1282 · 08/2023 · Incumbent

Answer user inquiries regarding computer software or hardware operation to resolve problems.

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Core · Task 1284 · 08/2023 · Incumbent

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

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Core · Task 1289 · 08/2023 · Incumbent

Confer with staff, users, and management to establish requirements for new systems or modifications.

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Core · Task 1283 · 08/2023 · Incumbent

Enter commands and observe system functioning to verify correct operations and detect errors.

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Core · Task 1287 · 08/2023 · Incumbent

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

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Core · Task 1291 · 08/2023 · Incumbent

Refer major hardware or software problems or defective products to vendors or technicians for service.

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Core · Task 1292 · 08/2023 · Incumbent

Prepare evaluations of software or hardware, and recommend improvements or upgrades.

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Core · Task 1290 · 08/2023 · Incumbent

Develop training materials and procedures, or train users in the proper use of hardware or software.

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Core · Task 1295 · 08/2023 · Incumbent

Inspect equipment and read order sheets to prepare for delivery to users.

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Core · Task 1293 · 08/2023 · Incumbent

Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.

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Supplemental · Task 1297 · 08/2023 · Incumbent

Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.

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Supplemental · Task 15204 · 08/2023 · Incumbent

Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.

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Supplemental · Task 1296 · 08/2023 · Incumbent

Modify and customize commercial programs for internal needs.

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Make the shortlist useful

Choose one to three activities that tell you something different about the work. Avoid selecting several ways of describing the same interest.
For each, write an example you can discuss or a question that would change your understanding of the role.
Keep source task IDs with your notes so you can return to the same description. Do not include private employer or customer information.

The exported worksheet distinguishes the reported task from your own notes. It supports exploration, not a hiring decision or a validated assessment.

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Download before leaving this page. Unsaved writing remains only in the page and is cleared on refresh. Notes and learning actions are not sent to a server. This guide describes an occupation and supports study planning; it does not provide clinical, legal or equipment-operating procedures.

Source and practice material

Occupational context uses the O*NET® 31.0 Database from the U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0. View the occupation.

Skill Workbench selected and adapted the occupational information and added its own fictional cases, calculations, guidance and worksheets. USDOL/ETA has not approved, endorsed or tested these additions. O*NET® is a trademark of USDOL/ETA.