39-1013.00 · Task explorer
First-Line Supervisors of Gambling Services Workers: reported tasks and exploration worksheet
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
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Read the task inventory
This source lists 30 tasks, including 22 marked Core and 6 marked Supplemental. Labels and dates are retained below. Employers can combine or divide these responsibilities differently; explore the task itself before assuming it belongs in every version of the role.
Task source dates: 08/2022, 11/2020.
30 tasks shown
Core · Task 23127 · 08/2022 · Incumbent
Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
Core · Task 23129 · 08/2022 · Incumbent
Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
Core · Task 23133 · 08/2022 · Incumbent
Perform paperwork required for monetary transactions.
Core · Task 23128 · 08/2022 · Incumbent
Respond to and resolve patrons' complaints.
Core · Task 23132 · 08/2022 · Incumbent
Greet customers and ask about the quality of service they are receiving.
Core · Task 23130 · 08/2022 · Incumbent
Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
Core · Task 23135 · 08/2022 · Incumbent
Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
Core · Task 23131 · 08/2022 · Incumbent
Monitor payment of hand-delivered jackpots to ensure promptness.
Core · Task 23134 · 08/2022 · Incumbent
Explain and interpret house rules, such as game rules or betting limits, for patrons.
Core · Task 23140 · 08/2022 · Incumbent
Establish and maintain banks and table limits for each game.
Core · Task 23136 · 08/2022 · Incumbent
Reset slot machines after payoffs.
Core · Task 23137 · 08/2022 · Incumbent
Answer patrons' questions about gaming machine functions and payouts.
Core · Task 23138 · 08/2022 · Incumbent
Record the specifics of malfunctioning machines and document malfunctions needing repair.
Core · Task 23147 · 08/2022 · Incumbent
Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
Core · Task 23152 · 08/2022 · Incumbent
Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
Core · Task 23139 · 08/2022 · Incumbent
Report customer-related incidents occurring in gaming areas to supervisors.
Core · Task 23141 · 08/2022 · Incumbent
Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
Core · Task 23142 · 08/2022 · Incumbent
Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
Core · Task 23143 · 08/2022 · Incumbent
Exchange currency for customers, converting currency into requested combinations of bills and coins.
Core · Task 23146 · 08/2022 · Incumbent
Evaluate workers' performance and prepare written performance evaluations.
Core · Task 23144 · 08/2022 · Incumbent
Monitor stations and games and move dealers from game to game to ensure adequate staffing.
Core · Task 23145 · 08/2022 · Incumbent
Clean and maintain slot machines and surrounding areas.
Supplemental · Task 23149 · 08/2022 · Incumbent
Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
Supplemental · Task 23148 · 08/2022 · Incumbent
Record, issue receipts for, and pay off bets.
Supplemental · Task 23150 · 08/2022 · Incumbent
Determine how many gaming tables to open each day and schedule staff accordingly.
Supplemental · Task 23151 · 08/2022 · Incumbent
Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
Supplemental · Task 23154 · 08/2022 · Incumbent
Establish policies on types of gambling offered, odds, or extension of credit.
Supplemental · Task 23153 · 08/2022 · Incumbent
Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
Unspecified · Task 23155 · 11/2020 · Analyst
Interview and hire workers.
Unspecified · Task 23156 · 11/2020 · Analyst
Train, supervise, schedule, and evaluate workers.
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Source and practice material
Occupational context uses the O*NET® 31.0 Database from the U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0. View the occupation.
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