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39-3031.00 · Task explorer

Ushers, Lobby Attendants, and Ticket Takers: reported tasks and exploration worksheet

Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.

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Read the task inventory

This source lists 23 tasks, including 11 marked Core and 12 marked Supplemental. Labels and dates are retained below. Employers can combine or divide these responsibilities differently; explore the task itself before assuming it belongs in every version of the role.

Task source dates: 08/2026.

23 tasks shown

Core · Task 20764 · 08/2026 · Incumbent

Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.

Core · Task 20765 · 08/2026 · Incumbent

Clean facilities.

Core · Task 5100 · 08/2026 · Incumbent

Provide assistance with patrons' special needs, such as helping those with wheelchairs.

Core · Task 5099 · 08/2026 · Incumbent

Maintain order and ensure adherence to safety rules.

Core · Task 5097 · 08/2026 · Incumbent

Examine tickets or passes to verify authenticity, using criteria such as color or date issued.

Core · Task 5102 · 08/2026 · Incumbent

Refuse admittance to undesirable persons or persons without tickets or passes.

Core · Task 5098 · 08/2026 · Incumbent

Guide patrons to exits or provide other instructions or assistance in case of emergency.

Core · Task 5096 · 08/2026 · Incumbent

Greet patrons attending entertainment events.

Core · Task 5105 · 08/2026 · Incumbent

Search for lost articles or for parents of lost children.

Core · Task 5103 · 08/2026 · Incumbent

Settle seating disputes or help solve other customer concerns.

Core · Task 20766 · 08/2026 · Incumbent

Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.

Supplemental · Task 5107 · 08/2026 · Incumbent

Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.

Supplemental · Task 5108 · 08/2026 · Incumbent

Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.

Supplemental · Task 5106 · 08/2026 · Incumbent

Count and record number of tickets collected.

Supplemental · Task 20767 · 08/2026 · Incumbent

Lead tours and answer visitors' questions about the exhibits.

Supplemental · Task 5112 · 08/2026 · Incumbent

Manage inventory or sale of artist merchandise.

Supplemental · Task 5104 · 08/2026 · Incumbent

Assist patrons in finding seats, lighting the way with flashlights, if necessary.

Supplemental · Task 20768 · 08/2026 · Incumbent

Schedule or manage staff, such as volunteer usher corps.

Supplemental · Task 5115 · 08/2026 · Incumbent

Page individuals wanted at the box office.

Supplemental · Task 5114 · 08/2026 · Incumbent

Manage informational kiosks or displays of event signs or posters.

Supplemental · Task 5113 · 08/2026 · Incumbent

Give door checks to patrons who are temporarily leaving establishments.

Supplemental · Task 5111 · 08/2026 · Incumbent

Work with others to change advertising displays.

Supplemental · Task 5109 · 08/2026 · Incumbent

Distribute programs to patrons.

Make the shortlist useful

  1. Choose one to three activities that tell you something different about the work. Avoid selecting several ways of describing the same interest.
  2. For each, write an example you can discuss or a question that would change your understanding of the role.
  3. Keep source task IDs with your notes so you can return to the same description. Do not include private employer or customer information.

The exported worksheet distinguishes the reported task from your own notes. It supports exploration, not a hiring decision or a validated assessment.

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Source and practice material

Occupational context uses the O*NET® 31.0 Database from the U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0. View the occupation.

Skill Workbench selected and adapted the occupational information and added its own fictional cases, calculations, guidance and worksheets. USDOL/ETA has not approved, endorsed or tested these additions. O*NET® is a trademark of USDOL/ETA.