39-6011.00 · Task explorer
Baggage Porters and Bellhops: reported tasks and exploration worksheet
Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.
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Read the task inventory
This source lists 17 tasks, including 10 marked Core and 7 marked Supplemental. Labels and dates are retained below. Employers can combine or divide these responsibilities differently; explore the task itself before assuming it belongs in every version of the role.
Task source dates: 08/2018.
17 tasks shown
Core · Task 2316 · 08/2018 · Incumbent
Receive and mark baggage by completing and attaching claim checks.
Core · Task 2317 · 08/2018 · Incumbent
Greet incoming guests and escort them to their rooms.
Core · Task 2324 · 08/2018 · Incumbent
Transport guests about premises and local areas, or arrange for transportation.
Core · Task 2323 · 08/2018 · Incumbent
Maintain clean lobbies or entrance areas for travelers or guests.
Core · Task 2314 · 08/2018 · Incumbent
Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
Core · Task 2315 · 08/2018 · Incumbent
Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
Core · Task 2321 · 08/2018 · Incumbent
Explain the operation of room features, such as locks, ventilation systems, and televisions.
Core · Task 2318 · 08/2018 · Incumbent
Assist travelers and guests with disabilities.
Core · Task 2320 · 08/2018 · Incumbent
Deliver messages and room service orders, and run errands for guests.
Core · Task 2327 · 08/2018 · Incumbent
Pick up and return items for laundry and valet service.
Supplemental · Task 2319 · 08/2018 · Incumbent
Act as part of the security team at transportation terminals, hotels, or similar establishments.
Supplemental · Task 2325 · 08/2018 · Incumbent
Compute and complete charge slips for services rendered and maintain records.
Supplemental · Task 2326 · 08/2018 · Incumbent
Page guests in hotel lobbies, dining rooms, or other areas.
Supplemental · Task 2330 · 08/2018 · Incumbent
Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.
Supplemental · Task 2328 · 08/2018 · Incumbent
Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
Supplemental · Task 2329 · 08/2018 · Incumbent
Complete baggage insurance forms.
Supplemental · Task 2322 · 08/2018 · Incumbent
Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
Make the shortlist useful
- Choose one to three activities that tell you something different about the work. Avoid selecting several ways of describing the same interest.
- For each, write an example you can discuss or a question that would change your understanding of the role.
- Keep source task IDs with your notes so you can return to the same description. Do not include private employer or customer information.
The exported worksheet distinguishes the reported task from your own notes. It supports exploration, not a hiring decision or a validated assessment.
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Source and practice material
Occupational context uses the O*NET® 31.0 Database from the U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0. View the occupation.
Skill Workbench selected and adapted the occupational information and added its own fictional cases, calculations, guidance and worksheets. USDOL/ETA has not approved, endorsed or tested these additions. O*NET® is a trademark of USDOL/ETA.