39-6012.00 · Task explorer
Concierges: reported tasks and exploration worksheet
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
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Read the task inventory
This source lists 18 tasks, including 16 marked Core and 2 marked Supplemental. Labels and dates are retained below. Employers can combine or divide these responsibilities differently; explore the task itself before assuming it belongs in every version of the role.
Task source dates: 08/2025.
18 tasks shown
Core · Task 4529 · 08/2025 · Occupational Expert
Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
Core · Task 20259 · 08/2025 · Occupational Expert
Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
Core · Task 20260 · 08/2025 · Occupational Expert
Provide directions to guests.
Core · Task 21203 · 08/2025 · Occupational Expert
Order flowers for guests.
Core · Task 4530 · 08/2025 · Occupational Expert
Make travel arrangements for sightseeing or other tours.
Core · Task 4533 · 08/2025 · Occupational Expert
Pick up and deliver items or run errands for guests.
Core · Task 20262 · 08/2025 · Occupational Expert
Plan special events, parties, or meetings, which may include booking musicians or celebrities.
Core · Task 24009 · 08/2025 · Occupational Expert
Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.
Core · Task 20263 · 08/2025 · Occupational Expert
Arrange childcare services for guests.
Core · Task 4534 · 08/2025 · Occupational Expert
Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
Core · Task 24010 · 08/2025 · Occupational Expert
Assist guests with special needs by providing equipment such as wheelchairs.
Core · Task 4531 · 08/2025 · Occupational Expert
Receive, store, or deliver luggage or mail.
Core · Task 4532 · 08/2025 · Occupational Expert
Perform office duties on a temporary basis when needed.
Core · Task 4535 · 08/2025 · Occupational Expert
Arrange for the replacement of items lost by travelers.
Core · Task 20261 · 08/2025 · Occupational Expert
Provide business services for guests, such as sending or receiving faxes or shipping packages.
Core · Task 4536 · 08/2025 · Occupational Expert
Arrange for interpreters or translators when patrons require such services.
Supplemental · Task 20265 · 08/2025 · Occupational Expert
Provide food and beverage services to guests.
Supplemental · Task 20264 · 08/2025 · Occupational Expert
Clean and tidy hotel lounge.
Make the shortlist useful
- Choose one to three activities that tell you something different about the work. Avoid selecting several ways of describing the same interest.
- For each, write an example you can discuss or a question that would change your understanding of the role.
- Keep source task IDs with your notes so you can return to the same description. Do not include private employer or customer information.
The exported worksheet distinguishes the reported task from your own notes. It supports exploration, not a hiring decision or a validated assessment.
Keep your worksheet
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Source and practice material
Occupational context uses the O*NET® 31.0 Database from the U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0. View the occupation.
Skill Workbench selected and adapted the occupational information and added its own fictional cases, calculations, guidance and worksheets. USDOL/ETA has not approved, endorsed or tested these additions. O*NET® is a trademark of USDOL/ETA.