41-1011.00 · Task explorer
First-Line Supervisors of Retail Sales Workers: reported tasks and exploration worksheet
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
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Read the task inventory
This source lists 21 tasks, including 16 marked Core and 5 marked Supplemental. Labels and dates are retained below. Employers can combine or divide these responsibilities differently; explore the task itself before assuming it belongs in every version of the role.
Task source dates: 08/2018.
21 tasks shown
Core · Task 657 · 08/2018 · Incumbent
Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Core · Task 660 · 08/2018 · Incumbent
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Core · Task 671 · 08/2018 · Incumbent
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Core · Task 658 · 08/2018 · Incumbent
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Core · Task 668 · 08/2018 · Incumbent
Instruct staff on how to handle difficult and complicated sales.
Core · Task 659 · 08/2018 · Incumbent
Assign employees to specific duties.
Core · Task 662 · 08/2018 · Incumbent
Keep records of purchases, sales, and requisitions.
Core · Task 666 · 08/2018 · Incumbent
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Core · Task 672 · 08/2018 · Incumbent
Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Core · Task 673 · 08/2018 · Incumbent
Review inventory and sales records to prepare reports for management and budget departments.
Core · Task 661 · 08/2018 · Incumbent
Inventory stock and reorder when inventory drops to a specified level.
Core · Task 667 · 08/2018 · Incumbent
Establish and implement policies, goals, objectives, and procedures for the department.
Core · Task 664 · 08/2018 · Incumbent
Examine products purchased for resale or received for storage to assess the condition of each product or item.
Core · Task 663 · 08/2018 · Incumbent
Enforce safety, health, and security rules.
Core · Task 670 · 08/2018 · Incumbent
Estimate consumer demand and determine the types and amounts of goods to be sold.
Core · Task 675 · 08/2018 · Incumbent
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Supplemental · Task 669 · 08/2018 · Incumbent
Formulate pricing policies for merchandise, according to profitability requirements.
Supplemental · Task 665 · 08/2018 · Incumbent
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Supplemental · Task 674 · 08/2018 · Incumbent
Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
Supplemental · Task 676 · 08/2018 · Incumbent
Establish credit policies and operating procedures.
Supplemental · Task 677 · 08/2018 · Incumbent
Plan budgets and authorize payments and merchandise returns.
Make the shortlist useful
- Choose one to three activities that tell you something different about the work. Avoid selecting several ways of describing the same interest.
- For each, write an example you can discuss or a question that would change your understanding of the role.
- Keep source task IDs with your notes so you can return to the same description. Do not include private employer or customer information.
The exported worksheet distinguishes the reported task from your own notes. It supports exploration, not a hiring decision or a validated assessment.
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Source and practice material
Occupational context uses the O*NET® 31.0 Database from the U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0. View the occupation.
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