41-2021.00 · Task explorer
Counter and Rental Clerks: reported tasks and exploration worksheet
Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.
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Read the task inventory
This source lists 16 tasks, including 15 marked Core and 1 marked Supplemental. Labels and dates are retained below. Employers can combine or divide these responsibilities differently; explore the task itself before assuming it belongs in every version of the role.
Task source dates: 08/2019.
16 tasks shown
Core · Task 678 · 08/2019 · Incumbent
Compute charges for merchandise or services and receive payments.
Core · Task 689 · 08/2019 · Incumbent
Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
Core · Task 687 · 08/2019 · Incumbent
Explain rental fees, policies, and procedures.
Core · Task 691 · 08/2019 · Incumbent
Provide information about rental items, such as availability, operation, or description.
Core · Task 692 · 08/2019 · Incumbent
Advise customers on use and care of merchandise.
Core · Task 682 · 08/2019 · Incumbent
Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
Core · Task 681 · 08/2019 · Incumbent
Answer telephones to provide information and receive orders.
Core · Task 686 · 08/2019 · Incumbent
Inspect and adjust rental items to meet needs of customer.
Core · Task 684 · 08/2019 · Incumbent
Prepare rental forms, obtaining customer signature and other information, such as required licenses.
Core · Task 690 · 08/2019 · Incumbent
Rent items, arrange for provision of services to customers, and accept returns.
Core · Task 683 · 08/2019 · Incumbent
Keep records of transactions and of the number of customers entering an establishment.
Core · Task 685 · 08/2019 · Incumbent
Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
Core · Task 688 · 08/2019 · Incumbent
Reserve items for requested times and keep records of items rented.
Core · Task 679 · 08/2019 · Incumbent
Prepare merchandise for display or for purchase or rental.
Core · Task 680 · 08/2019 · Incumbent
Recommend and provide advice on a wide variety of products and services.
Supplemental · Task 693 · 08/2019 · Incumbent
Allocate equipment to participants in sporting events or recreational activities.
Make the shortlist useful
- Choose one to three activities that tell you something different about the work. Avoid selecting several ways of describing the same interest.
- For each, write an example you can discuss or a question that would change your understanding of the role.
- Keep source task IDs with your notes so you can return to the same description. Do not include private employer or customer information.
The exported worksheet distinguishes the reported task from your own notes. It supports exploration, not a hiring decision or a validated assessment.
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Source and practice material
Occupational context uses the O*NET® 31.0 Database from the U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0. View the occupation.
Skill Workbench selected and adapted the occupational information and added its own fictional cases, calculations, guidance and worksheets. USDOL/ETA has not approved, endorsed or tested these additions. O*NET® is a trademark of USDOL/ETA.