41-9041.00 · Task explorer
Telemarketers: reported tasks and exploration worksheet
Solicit donations or orders for goods or services over the telephone.
Use the skill profile to plan your next practice →
Read the task inventory
This source lists 12 tasks, including 8 marked Core and 4 marked Supplemental. Labels and dates are retained below. Employers can combine or divide these responsibilities differently; explore the task itself before assuming it belongs in every version of the role.
Task source dates: 08/2023.
12 tasks shown
Core · Task 4619 · 08/2023 · Incumbent
Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
Core · Task 4621 · 08/2023 · Incumbent
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Core · Task 4620 · 08/2023 · Incumbent
Explain products or services and prices, and answer questions from customers.
Core · Task 4622 · 08/2023 · Incumbent
Record names, addresses, purchases, and reactions of prospects contacted.
Core · Task 4627 · 08/2023 · Incumbent
Maintain records of contacts, accounts, and orders.
Core · Task 4625 · 08/2023 · Incumbent
Answer telephone calls from potential customers who have been solicited through advertisements.
Core · Task 4618 · 08/2023 · Incumbent
Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
Core · Task 4626 · 08/2023 · Incumbent
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
Supplemental · Task 4623 · 08/2023 · Incumbent
Adjust sales scripts to better target the needs and interests of specific individuals.
Supplemental · Task 4624 · 08/2023 · Incumbent
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Supplemental · Task 4628 · 08/2023 · Incumbent
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Supplemental · Task 4629 · 08/2023 · Incumbent
Conduct client or market surveys to obtain information about potential customers.
Make the shortlist useful
- Choose one to three activities that tell you something different about the work. Avoid selecting several ways of describing the same interest.
- For each, write an example you can discuss or a question that would change your understanding of the role.
- Keep source task IDs with your notes so you can return to the same description. Do not include private employer or customer information.
The exported worksheet distinguishes the reported task from your own notes. It supports exploration, not a hiring decision or a validated assessment.
Keep your worksheet
Download before leaving this page. Unsaved writing remains only in the page and is cleared on refresh. Notes and learning actions are not sent to a server. This guide describes an occupation and supports study planning; it does not provide clinical, legal or equipment-operating procedures.
Source and practice material
Occupational context uses the O*NET® 31.0 Database from the U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0. View the occupation.
Skill Workbench selected and adapted the occupational information and added its own fictional cases, calculations, guidance and worksheets. USDOL/ETA has not approved, endorsed or tested these additions. O*NET® is a trademark of USDOL/ETA.