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43-1011.00 · Task explorer

First-Line Supervisors of Office and Administrative Support Workers: reported tasks and exploration worksheet

Directly supervise and coordinate the activities of clerical and administrative support workers.

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This source lists 28 tasks, including 19 marked Core and 9 marked Supplemental. Labels and dates are retained below. Employers can combine or divide these responsibilities differently; explore the task itself before assuming it belongs in every version of the role.

Task source dates: 07/2015.

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28 tasks shown

Core · Task 9704 · 07/2015 · Incumbent

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

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Core · Task 9703 · 07/2015 · Incumbent

Resolve customer complaints or answer customers' questions regarding policies and procedures.

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Core · Task 9705 · 07/2015 · Incumbent

Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

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Core · Task 9710 · 07/2015 · Incumbent

Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

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Core · Task 9707 · 07/2015 · Incumbent

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

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Core · Task 9713 · 07/2015 · Incumbent

Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

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Core · Task 9711 · 07/2015 · Incumbent

Recruit, interview, and select employees.

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Core · Task 9712 · 07/2015 · Incumbent

Interpret and communicate work procedures and company policies to staff.

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Core · Task 9709 · 07/2015 · Incumbent

Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

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Core · Task 9708 · 07/2015 · Incumbent

Train or instruct employees in job duties or company policies or arrange for training to be provided.

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Core · Task 9716 · 07/2015 · Incumbent

Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.

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Core · Task 9706 · 07/2015 · Incumbent

Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

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Core · Task 9715 · 07/2015 · Incumbent

Compute figures such as balances, totals, or commissions.

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Core · Task 9717 · 07/2015 · Incumbent

Coordinate activities with other supervisory personnel or with other work units or departments.

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Core · Task 9722 · 07/2015 · Incumbent

Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

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Core · Task 9720 · 07/2015 · Incumbent

Make recommendations to management concerning such issues as staffing decisions or procedural changes.

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Core · Task 9719 · 07/2015 · Incumbent

Develop or update procedures, policies, or standards.

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Core · Task 9714 · 07/2015 · Incumbent

Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.

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Core · Task 9721 · 07/2015 · Incumbent

Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.

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Supplemental · Task 9724 · 07/2015 · Incumbent

Develop work schedules according to budgets and workloads.

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Supplemental · Task 9718 · 07/2015 · Incumbent

Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.

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Supplemental · Task 9723 · 07/2015 · Incumbent

Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.

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Supplemental · Task 9729 · 07/2015 · Incumbent

Keep informed of provisions of labor-management agreements and their effects on departmental operations.

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Supplemental · Task 9730 · 07/2015 · Incumbent

Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.

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Supplemental · Task 9725 · 07/2015 · Incumbent

Monitor inventory levels and requisition or purchase supplies as needed.

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Supplemental · Task 9727 · 07/2015 · Incumbent

Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.

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Supplemental · Task 9728 · 07/2015 · Incumbent

Arrange for necessary maintenance or repair work.

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Supplemental · Task 9731 · 07/2015 · Incumbent

Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.

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Make the shortlist useful

Choose one to three activities that tell you something different about the work. Avoid selecting several ways of describing the same interest.
For each, write an example you can discuss or a question that would change your understanding of the role.
Keep source task IDs with your notes so you can return to the same description. Do not include private employer or customer information.

The exported worksheet distinguishes the reported task from your own notes. It supports exploration, not a hiring decision or a validated assessment.

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Source and practice material

Occupational context uses the O*NET® 31.0 Database from the U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0. View the occupation.

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