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43-4081.00 · Task explorer

Hotel, Motel, and Resort Desk Clerks: reported tasks and exploration worksheet

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

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This source lists 20 tasks, including 16 marked Core and 4 marked Supplemental. Labels and dates are retained below. Employers can combine or divide these responsibilities differently; explore the task itself before assuming it belongs in every version of the role.

Task source dates: 08/2026.

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20 tasks shown

Core · Task 2620 · 08/2026 · Incumbent

Make and confirm reservations.

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Core · Task 2610 · 08/2026 · Incumbent

Greet, register, and assign rooms to guests of hotels or motels.

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Core · Task 2611 · 08/2026 · Incumbent

Verify customers' credit, and establish how the customer will pay for the accommodation.

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Core · Task 2617 · 08/2026 · Incumbent

Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.

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Core · Task 2615 · 08/2026 · Incumbent

Issue room keys and escort instructions to bellhops.

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Core · Task 2623 · 08/2026 · Incumbent

Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

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Core · Task 2618 · 08/2026 · Incumbent

Transmit and receive messages, using telephones or telephone switchboards.

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Core · Task 2622 · 08/2026 · Incumbent

Record guest comments or complaints, referring customers to managers as necessary.

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Core · Task 2612 · 08/2026 · Incumbent

Keep records of room availability and guests' accounts, manually or using computers.

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Core · Task 18566 · 08/2026 · Incumbent

Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

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Core · Task 2613 · 08/2026 · Incumbent

Compute bills, collect payments, and make change for guests.

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Core · Task 2616 · 08/2026 · Incumbent

Review accounts and charges with guests during the check out process.

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Core · Task 2619 · 08/2026 · Incumbent

Contact housekeeping or maintenance staff when guests report problems.

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Core · Task 18568 · 08/2026 · Incumbent

Clean and maintain lobby and common areas, such as restocking supplies and watering plants.

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Core · Task 2626 · 08/2026 · Incumbent

Date-stamp, sort, and rack incoming mail and messages.

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Core · Task 18567 · 08/2026 · Incumbent

Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

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Supplemental · Task 2625 · 08/2026 · Incumbent

Deposit guests' valuables in hotel safes or safe-deposit boxes.

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Supplemental · Task 18569 · 08/2026 · Incumbent

Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.

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Supplemental · Task 18570 · 08/2026 · Incumbent

Plan, schedule or supervise the work of other employees.

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Supplemental · Task 2624 · 08/2026 · Incumbent

Arrange tours, taxis, or restaurant reservations for customers.

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Make the shortlist useful

Choose one to three activities that tell you something different about the work. Avoid selecting several ways of describing the same interest.
For each, write an example you can discuss or a question that would change your understanding of the role.
Keep source task IDs with your notes so you can return to the same description. Do not include private employer or customer information.

The exported worksheet distinguishes the reported task from your own notes. It supports exploration, not a hiring decision or a validated assessment.

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Download before leaving this page. Unsaved writing remains only in the page and is cleared on refresh. Notes and learning actions are not sent to a server. This guide describes an occupation and supports study planning; it does not provide clinical, legal or equipment-operating procedures.

Source and practice material

Occupational context uses the O*NET® 31.0 Database from the U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0. View the occupation.

Skill Workbench selected and adapted the occupational information and added its own fictional cases, calculations, guidance and worksheets. USDOL/ETA has not approved, endorsed or tested these additions. O*NET® is a trademark of USDOL/ETA.