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43-4171.00 · Task explorer

Receptionists and Information Clerks: reported tasks and exploration worksheet

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

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This source lists 18 tasks, including 11 marked Core and 7 marked Supplemental. Labels and dates are retained below. Employers can combine or divide these responsibilities differently; explore the task itself before assuming it belongs in every version of the role.

Task source dates: 08/2023.

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18 tasks shown

Core · Task 744 · 08/2023 · Incumbent

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

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Core · Task 747 · 08/2023 · Incumbent

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

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Core · Task 745 · 08/2023 · Incumbent

Receive payment and record receipts for services.

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Core · Task 751 · 08/2023 · Incumbent

Schedule appointments and maintain and update appointment calendars.

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Core · Task 750 · 08/2023 · Incumbent

Transmit information or documents to customers, using computer, mail, or facsimile machine.

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Core · Task 748 · 08/2023 · Incumbent

Hear and resolve complaints from customers or the public.

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Core · Task 749 · 08/2023 · Incumbent

File and maintain records.

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Core · Task 753 · 08/2023 · Incumbent

Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

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Core · Task 746 · 08/2023 · Incumbent

Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

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Core · Task 755 · 08/2023 · Incumbent

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

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Core · Task 762 · 08/2023 · Incumbent

Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

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Supplemental · Task 752 · 08/2023 · Incumbent

Analyze data to determine answers to questions from customers or members of the public.

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Supplemental · Task 756 · 08/2023 · Incumbent

Calculate and quote rates for tours, stocks, insurance policies, or other products or services.

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Supplemental · Task 754 · 08/2023 · Incumbent

Keep a current record of staff members' whereabouts and availability.

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Supplemental · Task 759 · 08/2023 · Incumbent

Schedule space or equipment for special programs and prepare lists of participants.

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Supplemental · Task 758 · 08/2023 · Incumbent

Process and prepare memos, correspondence, travel vouchers, or other documents.

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Supplemental · Task 760 · 08/2023 · Incumbent

Enroll individuals to participate in programs and notify them of their acceptance.

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Supplemental · Task 757 · 08/2023 · Incumbent

Take orders for merchandise or materials and send them to the proper departments to be filled.

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Make the shortlist useful

Choose one to three activities that tell you something different about the work. Avoid selecting several ways of describing the same interest.
For each, write an example you can discuss or a question that would change your understanding of the role.
Keep source task IDs with your notes so you can return to the same description. Do not include private employer or customer information.

The exported worksheet distinguishes the reported task from your own notes. It supports exploration, not a hiring decision or a validated assessment.

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Download before leaving this page. Unsaved writing remains only in the page and is cleared on refresh. Notes and learning actions are not sent to a server. This guide describes an occupation and supports study planning; it does not provide clinical, legal or equipment-operating procedures.

Source and practice material

Occupational context uses the O*NET® 31.0 Database from the U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0. View the occupation.

Skill Workbench selected and adapted the occupational information and added its own fictional cases, calculations, guidance and worksheets. USDOL/ETA has not approved, endorsed or tested these additions. O*NET® is a trademark of USDOL/ETA.