43-4181.00 · Task explorer
Reservation and Transportation Ticket Agents and Travel Clerks: reported tasks and exploration worksheet
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
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Read the task inventory
This source lists 19 tasks, including 6 marked Core and 13 marked Supplemental. Labels and dates are retained below. Employers can combine or divide these responsibilities differently; explore the task itself before assuming it belongs in every version of the role.
Task source dates: 08/2026.
19 tasks shown
Core · Task 9750 · 08/2026 · Incumbent
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
Core · Task 9757 · 08/2026 · Incumbent
Confer with customers to determine their service requirements and travel preferences.
Core · Task 9751 · 08/2026 · Incumbent
Prepare customer invoices and accept payment.
Core · Task 9752 · 08/2026 · Incumbent
Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
Core · Task 9754 · 08/2026 · Incumbent
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
Core · Task 9767 · 08/2026 · Incumbent
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
Supplemental · Task 9763 · 08/2026 · Incumbent
Promote particular destinations, tour packages, and other travel services.
Supplemental · Task 20436 · 08/2026 · Incumbent
Keep information facilities clean during operation.
Supplemental · Task 20437 · 08/2026 · Incumbent
Open or close information facilities.
Supplemental · Task 9758 · 08/2026 · Incumbent
Examine passenger documentation to determine destinations and to assign boarding passes.
Supplemental · Task 9755 · 08/2026 · Incumbent
Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
Supplemental · Task 9749 · 08/2026 · Incumbent
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
Supplemental · Task 9756 · 08/2026 · Incumbent
Maintain computerized inventories of available passenger space and provide information on space reserved or available.
Supplemental · Task 9761 · 08/2026 · Incumbent
Announce arrival and departure information, using public address systems.
Supplemental · Task 9753 · 08/2026 · Incumbent
Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
Supplemental · Task 9768 · 08/2026 · Incumbent
Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
Supplemental · Task 9764 · 08/2026 · Incumbent
Provide clients with assistance in preparing required travel documents and forms.
Supplemental · Task 9759 · 08/2026 · Incumbent
Provide boarding or disembarking assistance to passengers needing special assistance.
Supplemental · Task 9766 · 08/2026 · Incumbent
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
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Source and practice material
Occupational context uses the O*NET® 31.0 Database from the U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0. View the occupation.
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