43-5032.00 · Task explorer
Dispatchers, Except Police, Fire, and Ambulance: reported tasks and exploration worksheet
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
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Read the task inventory
This source lists 12 tasks, including 10 marked Core and 2 marked Supplemental. Labels and dates are retained below. Employers can combine or divide these responsibilities differently; explore the task itself before assuming it belongs in every version of the role.
Task source dates: 08/2021.
12 tasks shown
Core · Task 2723 · 08/2021 · Incumbent
Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
Core · Task 2727 · 08/2021 · Incumbent
Prepare daily work and run schedules.
Core · Task 2726 · 08/2021 · Incumbent
Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
Core · Task 2725 · 08/2021 · Incumbent
Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
Core · Task 2728 · 08/2021 · Incumbent
Receive or prepare work orders.
Core · Task 2731 · 08/2021 · Incumbent
Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
Core · Task 2724 · 08/2021 · Incumbent
Arrange for necessary repairs to restore service and schedules.
Core · Task 2730 · 08/2021 · Incumbent
Monitor personnel or equipment locations and utilization to coordinate service and schedules.
Core · Task 2732 · 08/2021 · Incumbent
Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
Core · Task 2733 · 08/2021 · Incumbent
Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
Supplemental · Task 2729 · 08/2021 · Incumbent
Oversee all communications within specifically assigned territories.
Supplemental · Task 2735 · 08/2021 · Incumbent
Order supplies or equipment and issue them to personnel.
Make the shortlist useful
- Choose one to three activities that tell you something different about the work. Avoid selecting several ways of describing the same interest.
- For each, write an example you can discuss or a question that would change your understanding of the role.
- Keep source task IDs with your notes so you can return to the same description. Do not include private employer or customer information.
The exported worksheet distinguishes the reported task from your own notes. It supports exploration, not a hiring decision or a validated assessment.
Keep your worksheet
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Source and practice material
Occupational context uses the O*NET® 31.0 Database from the U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0. View the occupation.
Skill Workbench selected and adapted the occupational information and added its own fictional cases, calculations, guidance and worksheets. USDOL/ETA has not approved, endorsed or tested these additions. O*NET® is a trademark of USDOL/ETA.