49-2011.00 · Learning planner
Computer, Automated Teller, and Office Machine Repairers: a task-based learning plan
Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.
Explore the complete task inventory first →
Understand the profile before choosing priorities
The table shows the ten highest importance ratings among 35 skills with usable ratings. Skills tied on importance can share a rank. Importance (1–5) and level (0–7) describe different dimensions. A level of 4 is not 4/7 of a course, and neither scale is your personal score. Source dates refer to the underlying rating, not the database release date.
| Skill | Importance / 5 | Level / 7 | Rating date |
|---|---|---|---|
| Repairing | 3.62 | 3.12 | 07/2015 · Analyst |
| Active Listening | 3.62 | 3.00 | 07/2015 · Analyst |
| Critical Thinking | 3.50 | 3.12 | 07/2015 · Analyst |
| Troubleshooting | 3.38 | 3.25 | 07/2015 · Analyst |
| Complex Problem Solving | 3.38 | 3.12 | 07/2015 · Analyst |
| Speaking | 3.25 | 3.00 | 07/2015 · Analyst |
| Equipment Selection | 3.25 | 3.00 | 07/2015 · Analyst |
| Quality Control Analysis | 3.25 | 3.00 | 07/2015 · Analyst |
| Time Management | 3.25 | 3.00 | 07/2015 · Analyst |
| Equipment Maintenance | 3.25 | 2.88 | 07/2015 · Analyst |
Anchor the plan in an actual task
Choose one reported task you want to understand better. Then choose one to three skills and describe an appropriate learning activity, evidence you will review and a date. For practical work requiring authorization, choose relevant coursework, observation or supervised training.
Repairing
Repairing machines or systems using the needed tools.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for computer, automated teller, and office machine repairers.
Level 4: Replace a faulty hydraulic valve
Level 2: Tighten a screw to get a door to close properly
What fault evidence, authorized training and documented repair procedure would be needed?
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for computer, automated teller, and office machine repairers.
Level 2: Take a customer's order
Level 4: Answer inquiries regarding credit references
What would you ask the other person to clarify, and how would you confirm you understood?
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for computer, automated teller, and office machine repairers.
Level 4: Evaluate customer complaints and determine appropriate responses
Level 2: Determine whether a subordinate has a good excuse for being late
What assumption could change your conclusion, and what evidence would you check first?
Troubleshooting
Determining causes of operating errors and deciding what to do about it.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for computer, automated teller, and office machine repairers.
Level 4: Identify the circuit causing an electrical system to fail
Level 2: Identify the source of a leak by looking under a machine
Which observations would distinguish two possible causes before changing anything?
Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for computer, automated teller, and office machine repairers.
Level 4: Redesign a floor layout to take advantage of new manufacturing techniques
Level 2: Lay out tools to complete a job
How would you separate the problem into parts and compare possible explanations?
Speaking
Talking to others to convey information effectively.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for computer, automated teller, and office machine repairers.
Level 2: Greet tourists and explain tourist attractions
Level 4: Interview applicants to obtain personal and work history
How would you explain the task, audience needs and next step in a short conversation?
Equipment Selection
Determining the kind of tools and equipment needed to do a job.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for computer, automated teller, and office machine repairers.
Level 2: Select a tool to adjust a loose part on a bicycle
Level 4: Choose a software application to complete a work assignment
Which task requirements would you use to compare appropriate equipment or tools?
Quality Control Analysis
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for computer, automated teller, and office machine repairers.
Level 2: Inspect a draft email for errors (e.g., grammar, punctuation)
Level 4: Assess new parts for precision and accuracy to specifications
What is being checked, what defines a defect, and what evidence would be retained?
Time Management
Managing one's own time and the time of others.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for computer, automated teller, and office machine repairers.
Level 2: Keep a monthly calendar of appointments
Level 4: Allocate the time of subordinates to projects for the coming week
What needs to happen first, where is the deadline, and what would you do if time runs short?
Equipment Maintenance
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for computer, automated teller, and office machine repairers.
Level 2: Add oil to an engine as indicated by a warning light
Level 4: Clean moving parts in production machinery
What maintenance record or approved schedule would help you understand the task?
Review the result
Your plan should explain why the selected skills matter for your chosen task, what you will do next and what evidence you will examine. Revisit the plan after that activity. Completing a worksheet or matching an occupation’s ratings does not establish professional competence.
Keep your worksheet
Download before leaving this page. Unsaved writing remains only in the page and is cleared on refresh. Notes and learning actions are not sent to a server. This guide describes an occupation and supports study planning; it does not provide clinical, legal or equipment-operating procedures.
Source and practice material
Occupational context uses the O*NET® 31.0 Database from the U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0. View the occupation.
Skill Workbench selected and adapted the occupational information and added its own fictional cases, calculations, guidance and worksheets. USDOL/ETA has not approved, endorsed or tested these additions. O*NET® is a trademark of USDOL/ETA.