53-6031.00 · Learning planner
Automotive and Watercraft Service Attendants: a task-based learning plan
Service automobiles, buses, trucks, boats, and other automotive or marine vehicles with fuel, lubricants, and accessories. Collect payment for services and supplies. May lubricate vehicle, change motor oil, refill antifreeze, or replace lights or other accessories, such as windshield wiper blades or fan belts. May repair or replace tires.
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Understand the profile before choosing priorities
The table shows the ten highest importance ratings among 33 skills with usable ratings. Skills tied on importance can share a rank. Importance (1–5) and level (0–7) describe different dimensions. A level of 4 is not 4/7 of a course, and neither scale is your personal score. Source dates refer to the underlying rating, not the database release date.
| Skill | Importance / 5 | Level / 7 | Rating date |
|---|---|---|---|
| Service Orientation | 3.12 | 3.00 | 07/2016 · Analyst |
| Active Listening | 3.12 | 2.75 | 07/2016 · Analyst |
| Operation and Control | 3.12 | 2.62 | 07/2016 · Analyst |
| Speaking | 3.12 | 2.50 | 07/2016 · Analyst |
| Time Management | 3.12 | 2.38 | 07/2016 · Analyst |
| Critical Thinking | 3.00 | 2.88 | 07/2016 · Analyst |
| Repairing | 3.00 | 2.88 | 07/2016 · Analyst |
| Coordination | 3.00 | 2.62 | 07/2016 · Analyst |
| Equipment Maintenance | 3.00 | 2.50 | 07/2016 · Analyst |
| Complex Problem Solving | 3.00 | 2.25 | 07/2016 · Analyst |
Anchor the plan in an actual task
Choose one reported task you want to understand better. Then choose one to three skills and describe an appropriate learning activity, evidence you will review and a date. For practical work requiring authorization, choose relevant coursework, observation or supervised training.
Service Orientation
Actively looking for ways to help people.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for automotive and watercraft service attendants.
Level 2: Ask customers if they would like a cup of coffee
Level 4: Make flight reservations for customers using an online booking site
What does the person receiving the work need, and how would you confirm the need was met?
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for automotive and watercraft service attendants.
Level 2: Take a customer's order
Level 4: Answer inquiries regarding credit references
What would you ask the other person to clarify, and how would you confirm you understood?
Operation and Control
Controlling operations of equipment or systems.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for automotive and watercraft service attendants.
Level 2: Navigate the settings on an office printer to print on both sides of the paper
Level 4: Adjust the speed of assembly line equipment based on the product being assembled
Which authorized training and documented operating limits would you need to understand first?
Speaking
Talking to others to convey information effectively.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for automotive and watercraft service attendants.
Level 2: Greet tourists and explain tourist attractions
Level 4: Interview applicants to obtain personal and work history
How would you explain the task, audience needs and next step in a short conversation?
Time Management
Managing one's own time and the time of others.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for automotive and watercraft service attendants.
Level 2: Keep a monthly calendar of appointments
Level 4: Allocate the time of subordinates to projects for the coming week
What needs to happen first, where is the deadline, and what would you do if time runs short?
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for automotive and watercraft service attendants.
Level 2: Determine whether a subordinate has a good excuse for being late
Level 4: Evaluate customer complaints and determine appropriate responses
What assumption could change your conclusion, and what evidence would you check first?
Repairing
Repairing machines or systems using the needed tools.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for automotive and watercraft service attendants.
Level 2: Tighten a screw to get a door to close properly
Level 4: Replace a faulty hydraulic valve
What fault evidence, authorized training and documented repair procedure would be needed?
Coordination
Adjusting actions in relation to others' actions.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for automotive and watercraft service attendants.
Level 2: Schedule appointments for a medical clinic
Level 4: Work with others to put a new roof on a house
Who would need what information, and at which handoff would timing matter?
Equipment Maintenance
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for automotive and watercraft service attendants.
Level 2: Add oil to an engine as indicated by a warning light
Level 4: Clean moving parts in production machinery
What maintenance record or approved schedule would help you understand the task?
Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for automotive and watercraft service attendants.
Level 2: Lay out tools to complete a job
Level 4: Redesign a floor layout to take advantage of new manufacturing techniques
How would you separate the problem into parts and compare possible explanations?
Review the result
Your plan should explain why the selected skills matter for your chosen task, what you will do next and what evidence you will examine. Revisit the plan after that activity. Completing a worksheet or matching an occupation’s ratings does not establish professional competence.
Keep your worksheet
Download before leaving this page. Unsaved writing remains only in the page and is cleared on refresh. Notes and learning actions are not sent to a server. This guide describes an occupation and supports study planning; it does not provide clinical, legal or equipment-operating procedures.
Source and practice material
Occupational context uses the O*NET® 31.0 Database from the U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0. View the occupation.
Skill Workbench selected and adapted the occupational information and added its own fictional cases, calculations, guidance and worksheets. USDOL/ETA has not approved, endorsed or tested these additions. O*NET® is a trademark of USDOL/ETA.