11-9081.00 · Learning planner
Lodging Managers: a task-based learning plan
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
Explore the complete task inventory first →
Understand the profile before choosing priorities
The table shows the ten highest importance ratings among 33 skills with usable ratings. Skills tied on importance can share a rank. Importance (1–5) and level (0–7) describe different dimensions. A level of 4 is not 4/7 of a course, and neither scale is your personal score. Source dates refer to the underlying rating, not the database release date.
| Skill | Importance / 5 | Level / 7 | Rating date |
|---|---|---|---|
| Service Orientation | 4.12 | 4.12 | 07/2017 · Analyst |
| Active Listening | 4.12 | 4.00 | 07/2017 · Analyst |
| Speaking | 4.00 | 4.00 | 07/2017 · Analyst |
| Management of Personnel Resources | 4.00 | 4.00 | 07/2017 · Analyst |
| Social Perceptiveness | 4.00 | 3.88 | 07/2017 · Analyst |
| Writing | 3.88 | 4.00 | 07/2017 · Analyst |
| Negotiation | 3.88 | 4.00 | 07/2017 · Analyst |
| Reading Comprehension | 3.88 | 3.88 | 07/2017 · Analyst |
| Coordination | 3.88 | 3.75 | 07/2017 · Analyst |
| Persuasion | 3.75 | 4.00 | 07/2017 · Analyst |
Anchor the plan in an actual task
Choose one reported task you want to understand better. Then choose one to three skills and describe an appropriate learning activity, evidence you will review and a date. For practical work requiring authorization, choose relevant coursework, observation or supervised training.
Service Orientation
Actively looking for ways to help people.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for lodging managers.
Level 4: Make flight reservations for customers using an online booking site
Level 6: Direct relief agency operations in a disaster area
What does the person receiving the work need, and how would you confirm the need was met?
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for lodging managers.
Level 4: Answer inquiries regarding credit references
Level 2: Take a customer's order
What would you ask the other person to clarify, and how would you confirm you understood?
Speaking
Talking to others to convey information effectively.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for lodging managers.
Level 4: Interview applicants to obtain personal and work history
Level 2: Greet tourists and explain tourist attractions
How would you explain the task, audience needs and next step in a short conversation?
Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for lodging managers.
Level 4: Direct the activities of a road repair crew with minimal disruption of traffic flow
Level 2: Encourage a coworker who is having difficulty finishing a project
What roles, expectations, feedback and support would help people complete the work?
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for lodging managers.
Level 4: Be aware of how a coworker's promotion will affect a work group
Level 2: Notice that customers are angry because they have been waiting too long
What perspective or concern might another person bring to this task?
Writing
Communicating effectively in writing as appropriate for the needs of the audience.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for lodging managers.
Level 4: Write an email to staff outlining new directives
Level 2: Write down a guest's order at a restaurant
What document would another person need, and how would you check that they could act on it?
Negotiation
Bringing others together and trying to reconcile differences.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for lodging managers.
Level 4: Contract with a wholesaler to sell items at a given cost
Level 2: Present justification to a manager for altering a work schedule
Which interests or constraints need to be reconciled, and what question would clarify them?
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for lodging managers.
Level 4: Understand an email from management describing new personnel policies
Level 2: Read step-by-step instructions for completing a form
Which instruction, constraint or exception in a document would you need to explain accurately?
Coordination
Adjusting actions in relation to others' actions.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for lodging managers.
Level 4: Work with others to put a new roof on a house
Level 2: Schedule appointments for a medical clinic
Who would need what information, and at which handoff would timing matter?
Persuasion
Persuading others to change their minds or behavior.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for lodging managers.
Level 4: Convince a supervisor to purchase new office equipment
Level 2: Solicit donations for a charity
What evidence would help an audience evaluate your proposal without hiding its tradeoffs?
Review the result
Your plan should explain why the selected skills matter for your chosen task, what you will do next and what evidence you will examine. Revisit the plan after that activity. Completing a worksheet or matching an occupation’s ratings does not establish professional competence.
Keep your worksheet
Download before leaving this page. Unsaved writing remains only in the page and is cleared on refresh. Notes and learning actions are not sent to a server. This guide describes an occupation and supports study planning; it does not provide clinical, legal or equipment-operating procedures.
Source and practice material
Occupational context uses the O*NET® 31.0 Database from the U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0. View the occupation.
Skill Workbench selected and adapted the occupational information and added its own fictional cases, calculations, guidance and worksheets. USDOL/ETA has not approved, endorsed or tested these additions. O*NET® is a trademark of USDOL/ETA.