37-1011.00 · Learning planner
First-Line Supervisors of Housekeeping and Janitorial Workers: a task-based learning plan
Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.
Explore the complete task inventory first →
Understand the profile before choosing priorities
The table shows the ten highest importance ratings among 32 skills with usable ratings. Skills tied on importance can share a rank. Importance (1–5) and level (0–7) describe different dimensions. A level of 4 is not 4/7 of a course, and neither scale is your personal score. Source dates refer to the underlying rating, not the database release date.
| Skill | Importance / 5 | Level / 7 | Rating date |
|---|---|---|---|
| Management of Personnel Resources | 3.38 | 3.88 | 08/2020 · Analyst |
| Monitoring | 3.25 | 3.88 | 08/2020 · Analyst |
| Time Management | 3.25 | 3.75 | 08/2020 · Analyst |
| Coordination | 3.25 | 3.50 | 08/2020 · Analyst |
| Speaking | 3.25 | 3.38 | 08/2020 · Analyst |
| Social Perceptiveness | 3.12 | 3.38 | 08/2020 · Analyst |
| Critical Thinking | 3.12 | 3.25 | 08/2020 · Analyst |
| Active Listening | 3.12 | 3.12 | 08/2020 · Analyst |
| Instructing | 3.12 | 3.12 | 08/2020 · Analyst |
| Service Orientation | 3.12 | 3.12 | 08/2020 · Analyst |
Anchor the plan in an actual task
Choose one reported task you want to understand better. Then choose one to three skills and describe an appropriate learning activity, evidence you will review and a date. For practical work requiring authorization, choose relevant coursework, observation or supervised training.
Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for first-line supervisors of housekeeping and janitorial workers.
Level 4: Direct the activities of a road repair crew with minimal disruption of traffic flow
Level 2: Encourage a coworker who is having difficulty finishing a project
What roles, expectations, feedback and support would help people complete the work?
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for first-line supervisors of housekeeping and janitorial workers.
Level 4: Monitor a meeting and revise the agenda to ensure important topics are discussed
Level 2: Proofread and correct a letter
What result or exception would you inspect during the task, and when would you revisit it?
Time Management
Managing one's own time and the time of others.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for first-line supervisors of housekeeping and janitorial workers.
Level 4: Allocate the time of subordinates to projects for the coming week
Level 2: Keep a monthly calendar of appointments
What needs to happen first, where is the deadline, and what would you do if time runs short?
Coordination
Adjusting actions in relation to others' actions.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for first-line supervisors of housekeeping and janitorial workers.
Level 4: Work with others to put a new roof on a house
Level 2: Schedule appointments for a medical clinic
Who would need what information, and at which handoff would timing matter?
Speaking
Talking to others to convey information effectively.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for first-line supervisors of housekeeping and janitorial workers.
Level 4: Interview applicants to obtain personal and work history
Level 2: Greet tourists and explain tourist attractions
How would you explain the task, audience needs and next step in a short conversation?
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for first-line supervisors of housekeeping and janitorial workers.
Level 4: Be aware of how a coworker's promotion will affect a work group
Level 2: Notice that customers are angry because they have been waiting too long
What perspective or concern might another person bring to this task?
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for first-line supervisors of housekeeping and janitorial workers.
Level 4: Evaluate customer complaints and determine appropriate responses
Level 2: Determine whether a subordinate has a good excuse for being late
What assumption could change your conclusion, and what evidence would you check first?
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for first-line supervisors of housekeeping and janitorial workers.
Level 4: Answer inquiries regarding credit references
Level 2: Take a customer's order
What would you ask the other person to clarify, and how would you confirm you understood?
Instructing
Teaching others how to do something.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for first-line supervisors of housekeeping and janitorial workers.
Level 4: Instruct a coworker in how to operate a software program
Level 2: Instruct a new employee in the use of a timekeeping system
How would you explain one step, observe a practice attempt and give useful feedback?
Service Orientation
Actively looking for ways to help people.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for first-line supervisors of housekeeping and janitorial workers.
Level 4: Make flight reservations for customers using an online booking site
Level 2: Ask customers if they would like a cup of coffee
What does the person receiving the work need, and how would you confirm the need was met?
Review the result
Your plan should explain why the selected skills matter for your chosen task, what you will do next and what evidence you will examine. Revisit the plan after that activity. Completing a worksheet or matching an occupation’s ratings does not establish professional competence.
Keep your worksheet
Download before leaving this page. Unsaved writing remains only in the page and is cleared on refresh. Notes and learning actions are not sent to a server. This guide describes an occupation and supports study planning; it does not provide clinical, legal or equipment-operating procedures.
Source and practice material
Occupational context uses the O*NET® 31.0 Database from the U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0. View the occupation.
Skill Workbench selected and adapted the occupational information and added its own fictional cases, calculations, guidance and worksheets. USDOL/ETA has not approved, endorsed or tested these additions. O*NET® is a trademark of USDOL/ETA.