53-3053.00 · Learning planner
Shuttle Drivers and Chauffeurs: a task-based learning plan
Drive a motor vehicle to transport passengers on a planned or scheduled basis. May collect a fare. Includes nonemergency medical transporters and hearse drivers.
Explore the complete task inventory first →
Understand the profile before choosing priorities
The table shows the ten highest importance ratings among 31 skills with usable ratings. Skills tied on importance can share a rank. Importance (1–5) and level (0–7) describe different dimensions. A level of 4 is not 4/7 of a course, and neither scale is your personal score. Source dates refer to the underlying rating, not the database release date.
| Skill | Importance / 5 | Level / 7 | Rating date |
|---|---|---|---|
| Active Listening | 3.38 | 2.88 | 08/2025 · Analyst |
| Monitoring | 3.25 | 3.12 | 08/2025 · Analyst |
| Critical Thinking | 3.25 | 2.88 | 08/2025 · Analyst |
| Operation and Control | 3.25 | 2.38 | 08/2025 · Analyst |
| Social Perceptiveness | 3.12 | 3.00 | 08/2025 · Analyst |
| Speaking | 3.12 | 2.75 | 08/2025 · Analyst |
| Service Orientation | 3.12 | 2.75 | 08/2025 · Analyst |
| Operations Monitoring | 3.12 | 2.38 | 08/2025 · Analyst |
| Coordination | 2.88 | 2.88 | 08/2025 · Analyst |
| Reading Comprehension | 2.88 | 2.75 | 08/2025 · Analyst |
Anchor the plan in an actual task
Choose one reported task you want to understand better. Then choose one to three skills and describe an appropriate learning activity, evidence you will review and a date. For practical work requiring authorization, choose relevant coursework, observation or supervised training.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for shuttle drivers and chauffeurs.
Level 2: Take a customer's order
Level 4: Answer inquiries regarding credit references
What would you ask the other person to clarify, and how would you confirm you understood?
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for shuttle drivers and chauffeurs.
Level 4: Monitor a meeting and revise the agenda to ensure important topics are discussed
Level 2: Proofread and correct a letter
What result or exception would you inspect during the task, and when would you revisit it?
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for shuttle drivers and chauffeurs.
Level 2: Determine whether a subordinate has a good excuse for being late
Level 4: Evaluate customer complaints and determine appropriate responses
What assumption could change your conclusion, and what evidence would you check first?
Operation and Control
Controlling operations of equipment or systems.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for shuttle drivers and chauffeurs.
Level 2: Navigate the settings on an office printer to print on both sides of the paper
Level 4: Adjust the speed of assembly line equipment based on the product being assembled
Which authorized training and documented operating limits would you need to understand first?
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for shuttle drivers and chauffeurs.
Level 2: Notice that customers are angry because they have been waiting too long
Level 4: Be aware of how a coworker's promotion will affect a work group
What perspective or concern might another person bring to this task?
Speaking
Talking to others to convey information effectively.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for shuttle drivers and chauffeurs.
Level 2: Greet tourists and explain tourist attractions
Level 4: Interview applicants to obtain personal and work history
How would you explain the task, audience needs and next step in a short conversation?
Service Orientation
Actively looking for ways to help people.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for shuttle drivers and chauffeurs.
Level 2: Ask customers if they would like a cup of coffee
Level 4: Make flight reservations for customers using an online booking site
What does the person receiving the work need, and how would you confirm the need was met?
Operations Monitoring
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for shuttle drivers and chauffeurs.
Level 2: Monitor completion times while running a computer program
Level 4: Monitor machine functions on an automated production line
Which indicator would you observe, what is its expected range, and how would you record an exception?
Coordination
Adjusting actions in relation to others' actions.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for shuttle drivers and chauffeurs.
Level 2: Schedule appointments for a medical clinic
Level 4: Work with others to put a new roof on a house
Who would need what information, and at which handoff would timing matter?
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
Read the scale examples
These generic examples illustrate the level scale. They are not required activities for shuttle drivers and chauffeurs.
Level 2: Read step-by-step instructions for completing a form
Level 4: Understand an email from management describing new personnel policies
Which instruction, constraint or exception in a document would you need to explain accurately?
Review the result
Your plan should explain why the selected skills matter for your chosen task, what you will do next and what evidence you will examine. Revisit the plan after that activity. Completing a worksheet or matching an occupation’s ratings does not establish professional competence.
Keep your worksheet
Download before leaving this page. Unsaved writing remains only in the page and is cleared on refresh. Notes and learning actions are not sent to a server. This guide describes an occupation and supports study planning; it does not provide clinical, legal or equipment-operating procedures.
Source and practice material
Occupational context uses the O*NET® 31.0 Database from the U.S. Department of Labor, Employment and Training Administration, under CC BY 4.0. View the occupation.
Skill Workbench selected and adapted the occupational information and added its own fictional cases, calculations, guidance and worksheets. USDOL/ETA has not approved, endorsed or tested these additions. O*NET® is a trademark of USDOL/ETA.